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Posted: Saturday, January 13, 2018 10:56 AM

Job Description:/h3:
Responsible for providing excellent effective customer service for internal and external Dura:Cast Products, Inc. customers by utilizing excellent, in:depth knowledge of company products as well as team members within the Sales and Customer Service departments.
Responsible for the overall supervision, training, planning, assigning, directing and appraising work of the Customer Services staff. Carries out supervisory responsibilities in accordance with Dura Cast Products, Inc. policies, practices and applicable laws and regulations.
* Ability to establish and maintain effective working relationships with customers, employees and management
* Strong leadership skills with the ability to effectively supervise and delegate to subordinate staff to effectively meet deadlines
* Excellent interpersonal skills with a team oriented attitude
* Ability to communicate effectively
* Excellent written and verbal communication skills in English and verbal communication in Spanish.
* Strong work ethic
* Excellent problem solving capabilities; detail oriented
* Excellent customer service skills
* Ability to adapt to changing priorities and urgencies dictated by the work environment
* Flexible, organized and manages time very efficiently; ability to multi:task in a production environment
* Ability to read and interpret documents such as BOMs, (Bill of Materials) safety manuals, procedure manuals, etc.
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
* Four (4) year degree from an accredited college in Business, Marketing or a related field.
* Minimum of seven (3) years related customer service experience with progressive supervisory responsibilities.
Demonstrated computer proficiency in Microsoft Windows environment required; Knowledge of MAS200 Financial software is a plus
* Knowledge of customer service principles and practice.
* Ability to read, analyze, and interpret documents in the English language required; Bi:lingual skills are required with a strong emphasis on English.
ESSENTIAL DUTIES: Customer Service Supervisor
* Assures a minimum 40 hour week schedule, Monday through Friday
* Personally adheres to and assures all subordinate staff adhere to all established company policies, procedures, business ethics and all general safety rules and the established DCP Safe Workplace Practices at all times while in the designated production and finishing areas as well as surrounding areas of the entire facility
* Provides general administrative support to the sales team which includes order processing, literature management, quote and proposal generation, customer service support, sales reports, etc.; Manages scheduling of all customer service and production clerical staff to ensure appropriate on:hand support
* Participates in the DCP internal and external management training program
* Assists in the interviewing, hiring and training of customer service staff
* Provides customer service team members with the appropriate training, tools, direction and motivation that enable their success
* Focuses on assisting team members improve their skills and knowledge through day:to:day coaching; assist team members in resolving problems of attitude or interpersonal deficiencies
* Establishes clear measurable and attainable performance goals for all subordinate staff; Conducts regular on:time performance appraisals
* Assist team members to identify and solve problems
* Fields inquiries from the sales force or customers, including walk:ins on orders, pricing policies and procedures, quote pricing and delivery or give technical assistance
* Makes effective independent decisions representing day:to:day:issues that do not require team discussion, input or agreement
* Assures the overall responsibility for the sales order process which includes verification, entry i


• Location: lake wales, Lakeland

• Post ID: 45606122 lakeland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018