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Posted: Monday, January 29, 2018 3:35 AM

Job Description:/h3:
POSITION RESPONSIBILITY

1. Job Identification

Organization: DPRINT
Job Title: Client
Relations/Government Sales Specialist
Code: CL: 2 Intermediate
Incumbent(s):
___________________ Starting Wage:
____________________
Analyst(s): LKH 10/2006, rev LKHW 12/2017
Effective date: 12/2017
Pay range: 11.00 : 16.00/HR plus commission and bonus

2. Job Summary

This position requires exceptional telephone skills, organizational skills, computer literacy, initiative, accuracy, and solutions oriented behavior in all duties performed. Candidate must be creative, proactive, organized, detailed, professional, and customer oriented with good decision making and problem solving skills. Job also requires knowledge of document storage. Facilitate order processing flow on an account:specific basis by confirming quotations, entering orders, pulling reference jackets, managing correspondence and proofs. Notify CEO of any problems or issues arising on these captive clients or their jobs and take necessary steps to quickly resolve, particularly in absence of CEO.

Associate is required to be knowledgeable in all of DPRINTs order processing systems. Job tasks include generation of supporting paperwork for quotations, order entry, proofs, customer account records, and all correspondence. Verbal and written skills are expected to be impeccable, clear, communicative, and effective. Associate is accountable for compliance with DPRINTs values, policies, and ethical standards at all times. Candidate must be consistently service:oriented.

Behavioral description of job:

The associate, at this intermediate level, will regularly engage in direct client management and must exhibit a questioning, persuasive behavior able to operate at an active pace and generate innovative solutions in a largely friendly, controllable environment. Because of the daily direct client contact and related account management, the associate will need to operate in a professional manner at all times, articulate clearly and confidently, and exhibit a friendly and resourceful demeanor with all customers, prospects, and associates. Showing initiative and resourcefulness in taking ownership of customer issues must be balanced by being urgent, accurate and accountable.

Associate largely works autonomously but operates in an environment of interruptions and frequent changes while maintaining a high level of personal production and organizational effectiveness. Associate must be detailed oriented and have a sense of professionalism when working on letters, emails, job paperwork and any other correspondence with the specifically assigned clients or internally with DPRINT co:workers. Works closely with production team and facilitates smooth operational flow through appropriate professional relationship with all production team members, overcoming personal objections or controversy in a professional, team oriented manner.

3. Core Competencies Required

S/H ATT

_____ a _____ Maintain and manage federal government (GPO) sales account, primarily on a telephonic basis and within a highly defined process

_____b _____ Advanced and demonstrable literacy in Microsoft Office, Google Drive and related programs, web browsing, Great Plains and Avanti systems

_____c _____ Strategic use of technology for communications, order entry, client/prospect management, and customer service

_____d _____ Comprehensive knowledge of all DPRINT converting capabilities, the material and processes presented in the Product and Promotions Handbook, and the Client Relations Procedural Manual

_____e _____ Resourcefulness, competency and accuracy with internal document storage, retrieval, editing, and updating (such as job jackets, new and outstanding quotations, art proofs, work orders, and marketing materials).

_____f _____ Ability to compose correspondence on an ac

Source: https://www.tiptopjob.com/jobs/77504842_job.asp?source=backpage


• Location: Lakeland

• Post ID: 46608287 lakeland
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