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Posted: Monday, January 29, 2018 3:32 AM

Job Description:/h3:
Job Responsibilities
:Oversee daily BDC department operations
:Recruit, manage, and monitor the performance of all departmental employees
:Understand buying profiles and patterns of typical telephone prospects
daily/weekly/monthly reports and track results
:Prepare individual call results reports for BDC staff
:Record and listen to customer calls
:Train BDC staff by reviewing recorded/live calls and outcomes
:Determine which customers to contact based on current marketing initiatives
:Review performance and develop staff
:Interface with other department heads
:Participate in dealership management meetings
:Support staff and clients by handling escalated calls/situations
:forecasting goals and objectives for BDC sales staff
:Maintain monthly budget
:manage franchise websites
:manage specials, pricing, and digital marketing strategies
:Train all new employees on CRM
:Forecasting goals and objectives
:Keeping up to date on manufacturers required training.
:Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
:The ability to manage high call volumes, internet leads and call lists simultaneously
:Overall knowledge of automotive sales operations
:Strong organizational skills and leadership abilities
:Familiarity with dealership CRM and DMS systems
:Experience in training teams and individuals preferred
Job Requirements
High school diploma/GED
Proficient computer skills
Dealership BDC experience
Must have valid drivers license

Company Description:/h3:
This is an excellent opportunity to join Polk Countys largest family owned dealership. Regal has severed the area for over 40 years and prides itself on taking care of their employees. We are closed on Sunday and if you feel talented and looking to take charge of you career with the opportunity to move up in a company, then give us the opportunity to speak with you. We have salary compensation available based on your experience or education level.


• Location: Lakeland

• Post ID: 46608367 lakeland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018