Posted: Saturday, February 10, 2018 11:58 PM
Agency: Department of Revenue
Working Title: REV : REVENUE SPECIALIST III :
Salary: 2,327.17 : 2,805.08 / month
Posting Closing Date: 02/16/2018
This is an Internal Program Opportunity Only
JOB SUMMARY: This is a Revenue Specialist III : Customer Service Representative position in the Department of Revenues Child Support Program Customer Delivery Process in Lakeland. This role requires knowledge of multiple child support processes to complete activities associated with serving Child Support customers. The incumbent will respond to multiple lobby queues based on customer inquiries from citizens without a case, parents due support and parents who owe support, collect and review documents pertaining to child support cases or activities to ensure they are accurate and log customers into the Child Support system and update the system while conducting face:to:face interviews. They will also directly handle escalated customer inquiries and concerns, assess cases, review supporting documentation and make decisions. Contact business partners to confirm and gather information and review and update critical data fields
MINIMUM JOB REQUIREMENTS:
EDUCATION AND EXPERIENCE:
Currently employed with the Florida Department of Revenue in the Child Support Program;
Currently a Revenue Specialist III;
Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).
SCREENING DISCLAIMER: Responses to qualifying questions should be verifiable by skills and/or experiences stated on the candidate profile and/or resume.
NOTE: Standard workday of 8:00am : 5:00pm, Monday through Friday.
APPLICANT POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
WHERE : All applicants must apply online at: jobs.MyFlorida .If you experience problems applying online, please call the People First Service Center at for assistance.
CONTACT INFORMATION: Fred Ray, , Department of Revenue is a Family and Medical Leave Act (FMLA) covered employer. For more information review the Employee Rights Under the Family and Medical Leave Act here.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug:Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug:Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged .Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy 4) along with any other documentation as required by Rule 55A:7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
• Location: Lakeland
• Post ID: 46893997 lakeland